With over 120 intents and 10 million interactions per year, this chat-based VA presented many challenges and opportunities to flex my CxD and analytics skills.

Hickory is a VUI I’ve been working on in my spare time as a pet project and to get practice with VUIs. Hickory was inspired by my vacation to a Getaway cabin in 2022.

A deeper dive into my normal conversation design workflow and a place for me to wax poetic about my CAI philosophies. Beware all ye TL:DR types.