As a certified Conversation Designer, I create complex virtual assistants that feel easy and friendly to customers. Running the gamut of CxD work, I have experience with copywriting, user testing, AI training, analytics, and designing integrated flows.
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GEICO Virtual Assistant
A large, omnichannel chatbot
Hickory
A passion project VUI inspired by a “glamping” experience I had in 2022
My Design Process
Learn about my go-to workflow and my thoughts on use cases & analytics